LEADERSHIP DEVELOPMENT STRATEGY • EMPLOYEE ENGAGEMENT & RETENTION

Developing Leaders
Driving Cultures
Delivering Results

Strategic Learning & Development Leader with 18+ years of experience driving enterprise-wide talent development strategies, enhancing leadership capabilities, and aligning learning initiatives with organizational goals.

  • Drove a 10% increase in organizational effectiveness
  • Designed leadership program, resulting in 20% of participants being promoted within 18 months
  • Partnered with HR analysts to achieve a significant increase in ROI within 12 months
  • Enhanced employee engagement by 12%
  • Managed training managers across 6 countries, including Canada and Mexico, contributing to a $1M bottom-line growth
Contact Kelly

Transformation Strategy

“One in two employees have left a job to get away from a manager and improve their overall Life at some point in their career"
Gallup’s State of America Manager Report
20%
Leadership
Promotion Rate

I help organizations build leadership legacies through cultural transformation.

Improve employee engagement

Improve leadership effectiveness

Reduce recruiting and attrition cost

Embed learning strategies that align with organization values and targets

Core Skills

  • Leadership Development Strategy
  • Organizational Development
  • Training & Development
  • Program Management
  • Change Management & Cultural Transformation
  • Curriculum Development
  • KPI-Driven Learning Measurement
  • AI-Driven Learning Solutions
  • Employee Engagement & Retention
  • Team Building & Leadership

Case Studies

International Management

Situation

Parago had finalized the rebate contracts with the vendors and if the company could incur any saving within the year, all the funds would add profit to the bottom-line.

Results

Training and QA team were able to achieve $1M bottom-line growth by call handling time in 6 countries.

Task/Activity

Training and QA team were tasked to help contribute to this saving by reducing call handling time.

  • Training & QA teams developed a project plan w/Senior Leaders
  • Since ESL, build trainings and job aids to help streamline commonly used phrases in 4 countries (Guatemela, Dominican Republic, Mexico, and El Salvador)
  • Implemented customer service best practices in 2 countries (Jamaica and Canada)
  • Conducted QA reviews and standards
  • Monitored call times, offered desk side coaching

Onboarding & Retention

Situation

Employee engagement results showed negative results from new hires with regard to their onboarding to the company.

Results

Reduced onboarding time by 10% and improved new hire retention rates by implementing an associate onboarding program for North and South America and Canada.

Task/Activity

Improve the onboarding process for leaders and new hire employees.

  • Created an New Hire journey from the time the offer letter is signed thru 18 months
  • Created an engaging and interactive orientation session using AhSlides
  • Worked with Talent Acquistion to setup triggers to Hiring Managers to complete actions
  • Setup a new hire buddy program
  • Created a New Leader Training, Hiring Manager Training & Toolkit, Buddy Training & Toolkit
  • Setup LMS to automate a new hire's profile when they achieved specific milestones throughout their training
  • Created a intranet web page for leaders to reference and find resources

Compliance

Situation

The organization faced a large penalty due to improper management and disposal of outdated products.

Results

Achieved compliance and avoided $2M in potential penalties.

Task/Activity

Develop a module to enforce standard operations and track compliance to prevent future penalties.

  • Developed a required compliance learning module.
  • Implemented a system to track compliance and set annual training schedules.
  • Upgraded back offices with color-coded disposal containers and quick reference guides.
  • Rolled out the process across all North American locations.

Testimonials

Kelly's ability to "work in the gray" showcases her exceptional adaptability and problem-solving prowess, making her a go-to person in challenging situations.

"Her tenacity and strong leadership skills are second to none, driving successful outcomes in every project she undertakes. Kelly's ability to "work in the gray" showcases her exceptional adaptability and problem-solving prowess, making her a go-to person in challenging situations. She is a true team player, fostering collaboration and encouraging growth among her colleagues. Kelly's dedication to developing talent makes her an invaluable asset to any organization."

Cory Cooper
VP of Talent Development

"Kelly consistently demonstrates a strong commitment to excellence and continuous improvement. Her strategic vision and ability to implement effective programs significantly enhanced our team's capabilities. She is not only a great leader but also a supportive mentor who encourages others to reach their full potential."

Jessica Taylor
National Program Manager/Instructional Designer

"Kelly is an exceptional Talent and Learning leader whose superpower is understanding people and unlocking their potential. Kelly's leadership and communication across the projects we collaborated on ensured that our work was not only impactful, but that it was a joy to build together. She understands how to take big goals and turn them into real actions. Any team that prioritizes great work and great people would be lucky to have Kelly in a leadership role."

Becca Glodoski
Managing Partner at The Nova Collective

"Kelly is an inspiring coach and true team player who brings out the best in everyone she works with. I had the pleasure of collaborating with her during Employee Resource Group initiatives, and her ability to motivate, provide thoughtful guidance, and drive results was truly remarkable. She listens with intention, asks the right questions, and offers the perfect balance of encouragement and constructive feedback. Kelly creates a supportive environment where challenges become opportunities, and goals feel achievable."

Jaleesa Sargent
Manager, Activity Management & Communications

Media

Certifications

AI-Driven Learning Techniques

Microsoft

Hogan Assessment Certification

Hogan Assessments

EQ 360 EQi 2.0

The Faurote Group

Diversity, Equity, and Inclusion Certification

Cornell University

The Five Behaviors of High-Performing Teams

Five Behaviors®: A Wiley Brand

Josh Bersin Masterclass: Building a World-Class Learning Organization

CrossKnowledge

Situational Leadership II

Blanchard

Everything DiSC Certification

Everything DiSC: A Wiley Brand

International Coaching Federation (ICF) Certification (In-Progress)

International Coaching Federation

Contact

(817) 891-8414

Kelly.Grayson1908@gmail.com

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Let's grab a coffee and chat.